Privacy Policy

Byrd Ai ("Byrd Ai," "we," "us," or "our") builds websites and AI assistant tools for businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to this policy.

1. Information We Collect

We collect information you give us and information collected automatically:

• Contact details you provide — such as your name, email, phone number, and business information — when you request a demo, contact us, or sign up.
• Billing information — payments are processed by our payment provider, Stripe. We do not store full card numbers; Stripe handles card data securely on our behalf.
• Service content — the business information you provide for us to build your website and train your AI assistant (services, hours, pricing, FAQs, etc.).
• Usage and device data — basic analytics such as pages visited, referring source, approximate location, browser, and device type, collected to understand and improve our services.

2. How We Use Your Information

• To provide, build, host, and maintain your website, chatbot, and AI phone services.
• To process payments, manage subscriptions, and send billing and service communications.
• To respond to inquiries, provide support, and improve our products.
• To capture and deliver leads generated through your website or AI assistant to you.

3. Service Providers We Work With

We share limited information with trusted providers solely to operate our services, including: Stripe (payment processing), OpenAI (AI assistant responses), Twilio (phone/voice services), and our website hosting infrastructure. These providers are bound by their own privacy and security obligations. We do not sell your personal information.

4. AI Chatbot & Phone Data

When a visitor interacts with an AI chatbot or AI phone receptionist we operate, the messages or call audio are processed to generate responses and may be used to capture lead information (such as a name and phone number the visitor provides). This data is used to deliver the booking or message to the relevant business. We do not use these conversations to identify or market to individuals beyond providing the requested service.

5. Cookies & Analytics

Our sites may use cookies and lightweight analytics to remember preferences and measure traffic. You can disable cookies in your browser, though some features may not work as intended.

6. Data Security

We use reasonable technical and organizational measures to protect information, including encrypted connections (HTTPS) and restricted access to our systems. No method of transmission or storage is 100% secure, but we work to safeguard your data.

7. Data Retention

We keep information for as long as needed to provide our services and meet legal, tax, and accounting requirements. You may request deletion of your information as described below, subject to records we must retain.

8. Your Rights

You may request to access, correct, or delete your personal information, or opt out of non-essential communications, by emailing us. We will respond within a reasonable time.

9. Children's Privacy

Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this policy from time to time. Changes take effect when posted on this page, and the "Last updated" date will reflect the latest revision.

11. Contact Us

Questions about this policy? Email us at hello@getbyrdai.com.